Thank you for visiting and shopping at Femkus. The following terms and conditions apply to all orders placed through femkus.com.

1. Shipping Methods & Carriers

We currently ship worldwide via trusted carriers such as:

• Standard International Shipping (Tracked)
• Express Shipping (DHL, FedEx – available at checkout)

Carrier options and delivery times may vary depending on your location.

2. Shipping Rates

International Orders

• Orders over $69 USD: FREE Standard Shipping
• Orders under $69 USD: $8.99 USD Standard Shipping fee applies

Express Shipping

Express shipping rates are calculated at checkout based on destination and package weight.

3. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

4. Delivery Time

• Standard Shipping: 10–20 business days (depending on destination and customs)
• Express Shipping: 5–10 business days (depending on destination)

These are estimates only and not guaranteed delivery dates.

5. Shipping Destinations

We ship to most countries worldwide. Some remote areas or regions with shipping restrictions may not be serviceable. If you are unsure, please contact us before ordering.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

7. Customs, Duties & Taxes

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.
• These charges are not included in the product price or shipping fee and are paid directly to the carrier or local authorities upon delivery.

8. Shipping Address

• Please ensure your shipping address is complete and accurate.
• We are not responsible for delays, returns, or lost packages due to incorrect addresses provided by the customer.
• If you need to change your shipping address after placing an order, contact us immediately at femkus@gmail.com. We can only modify the address before the order is shipped.

9. Lost or Stolen Packages

If your tracking shows “delivered” but you have not received your package, please:

1. Check with neighbors or your local post office.
2. Contact us within 7 days of the marked delivery date for further assistance.

We are not liable for packages lost or stolen after delivery confirmation.

10. Damaged During Shipping

If your order arrives damaged, please take photos of the package and product, and contact us within 48 hours of delivery. We will work with the carrier to resolve the issue.

Contact Us

If you have any questions about shipping, please reach out:

• Email: femkus@gmail.com
• Phone: +86 19880524300
• Address: No. 19 Tinggu Road, Tingsiqiao Town, Xian’an District, Xianning City, Hubei Province, China